Thursday, 9 November 2006

Impressed Passenger.

Yesterday I went in to the Stagecoach Travel shop on the Harbour in Torquay to pick up a timetable. While I was there one of the ladies that works behind the counter remarked to her colleague that she had caught my bus to Paignton on Saturday night and had been most impressed. Well, my ego went up several notches and I smiled broadly as I asked her what had impressed her the most. Was it my smart appearance that immediately instills confidence in the passengers as they board the bus? Was it the speedy and courteous way I deal with each passenger as the entered the bus? Was it the careful way I provided them with timetable information? Was it the careful and considerate way I drove the bus,giving way at appropriate places and acknowledging other drivers kindnesses with a cheerful wave? Was it the way I waited for all my elderly and infirm or laden passenger to sit before moving off? Was it the way I carefully stopped the bus close to the curb and lowered the floor to enable passengers to safely and easily board and alight the bus? Was it the cheerful and friendly way I greeted all the passengers as the boarded the bus and the sincere and heartfelt way I wished them good night as the left the bus?

Nothing like that, I'm afraid. She had caught the bus a 5:07 and it is a 19 minute trip to Paignton and she had a bus to catch at 5:20. We had got there at 5:19 and she had caught her bus. The road had been very quiet as it was cold and everyone had gone home early, there was an other bus a few minutes in front of me and he had picked up those few who were still out and by chance I had managed to catch all the 19 lights between the Strand and Paignton on Green. That must happen about as often as the nine planets in the solar system line up in a straight line. So her getting the earlier bus was nothing to do with me really, just good luck. Still nice to have a satisfied customer now and then.

No comments: